Term and Conditions

Welcome to Trade Point Sale Shop (“we”, “our”, “us”). These Terms and Conditions govern your use of our website interiorpaintshop.com and all purchases made through our online store. By accessing our website and making purchases, you agree to be bound by these terms.

1. About Our Business

Trade Point Sale Shop is your trusted partner for quality paints and decorating supplies, catering to both professional decorators and DIY enthusiasts. We specialise in premium paint brands and decorating tools to help you achieve perfect results every time.

Our Product Range Includes:

• Premium paint brands: Dulux, Farrow & Ball, Hammerite, Leyland Trade, Cuprinol
• Specialist paints: Damp & anti-mould paint, Decking paint, Masonry paint, Metal & wood paint
• Complete decorating solutions: Emulsion paints, Furniture paint, Floor paint, and professional decorating tools

2. User Responsibilities

Account Registration

When creating an account with us, you agree to:

• Provide accurate and complete registration information
• Maintain and update your information to keep it current
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account

Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to extract data from our site

3. Products and Services

Product Information

We make every effort to ensure that:

• Product descriptions, images, and specifications are accurate
• Colour representations are as true to life as possible
• Pricing information is current and correct

Custom Mixed Paints

Please note that custom mixed paints including bespoke colour matches from Dulux, Farrow & Ball, Hammerite, Leyland Trade, and Cuprinol are made to your specific requirements and cannot be returned or exchanged unless faulty.

Product Availability

All products are subject to availability. If we are unable to fulfil your order, we will notify you promptly and provide a full refund.

4. Ordering and Payment

Order Process

• Order Confirmation: Your order is confirmed when you receive an email acknowledgement
• Order Processing: All orders are processed within 1-2 business days after payment confirmation
• Order Changes: Contact us immediately if you need to modify your order

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

Shipping Methods

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

Delivery Areas

We ship to most international locations, excluding some Asian countries and remote locations as specified in our detailed shipping policy.

6. Returns and Refunds

Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for return, items must be:

• In original, unopened condition
• In the original packaging
• Undamaged and unused
• Accompanied by original receipt or proof of purchase

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns for:

• Opened paint containers of any type
• Used decorating tools
• Opened chemical products (glues, adhesives, fillers)
• Custom mixed paints

Return Process

You must follow our returns process:

1. Contact us to request a Return Merchandise Authorization (RMA) number
2. Complete the return request form
3. Package items securely with RMA number clearly visible
4. Ship using tracked and insured service

Refund Processing

• Return processing: 3-5 business days after receipt
• Refund issuance: 5-7 business days after approval
• Funds appearance: Additional 3-10 business days depending on payment method

7. Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, and logos
• Product descriptions and specifications
• Images and colour charts
• Website design and layout

are the property of Trade Point Sale Shop or our suppliers and are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

Product Use

While we provide detailed product information and usage guidance:

• You are responsible for selecting appropriate products for your specific project
• We recommend testing products in small areas before full application
• Follow manufacturer instructions and safety guidelines carefully

Website Availability

We strive to maintain continuous website availability but cannot guarantee uninterrupted access. We are not liable for any losses resulting from website downtime.

Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of data as described in our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

13. Consumer Rights

These Terms and Conditions do not affect your statutory rights as a consumer. Local consumer rights and regulations may provide additional protections beyond those described here.