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Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Order Value |
|---|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days after dispatch | DHL or FedEx | All orders |
| Free Shipping | FREE | 15-25 business days after dispatch | EMS | Orders over £50 |
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some Asian countries and remote locations may have different shipping arrangements as specified in our detailed shipping policy.
Returns & Exchanges Policy
At Trade Point Sale Shop, we’re committed to ensuring your complete satisfaction with our quality paints and decorating supplies. Our straightforward returns policy is designed to make the process easy for our professional decorators and DIY enthusiasts.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original, unopened condition
- In the original packaging
- Undamaged and unused
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges for the following products:
- Opened Paint Containers: Emulsion paint, Masonry paint, Exterior paint, Interior paint, Decking paint, Fence paint, Door paint, Floor paint, Furniture paint, Metal & wood paint
- Used Decorating Tools: Brushes, rollers, dust sheets, and other decorating tools
- Opened Chemical Products: Glues & adhesives, fillers, damp & anti-mould paint
- Custom Mixed Paints: All bespoke colour matches including Dulux, Farrow & Ball, Hammerite, Leyland Trade, and Cuprinol custom colours
Returns & Exchanges Process
Step 1: Request Authorization
Before returning any items, you must contact us to request a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.
Step 2: Complete Return Request Form
Use the following template to submit your return or exchange request to our customer service team:
Email Template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Trade Point Sale Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– SKU/Product Code: [If available]
– Quantity: [Number of items]
– Reason for return/exchange: [Please provide detailed reason]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Product Name and Details]
[ ] Store Credit
Contact Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email]
– Phone Number: [Your Phone Number]
– Order Date: [Order Date]
I confirm that the item(s) are in original, unopened condition and in their original packaging.
Thank you for your assistance.
Sincerely,
[Your Name]
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Trade Point Sale Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– SKU/Product Code: [If available]
– Quantity: [Number of items]
– Reason for return/exchange: [Please provide detailed reason]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Product Name and Details]
[ ] Store Credit
Contact Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email]
– Phone Number: [Your Phone Number]
– Order Date: [Order Date]
I confirm that the item(s) are in original, unopened condition and in their original packaging.
Thank you for your assistance.
Sincerely,
[Your Name]
Step 3: Package Your Items
Once you receive your RMA number:
- Pack the items securely in their original packaging
- Include the original receipt or packing slip
- Write the RMA number clearly on the outside of the package
Step 4: Ship Your Return
Send your return package to:
Trade Point Sale ShopReturns Department – RMA #[Your RMA Number]
58 St Ann Way
Gloucester, GB GL1D 8YN
Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products.
Recommended Shipping: We recommend using a tracked and insured shipping service. We are not responsible for return packages that are lost or damaged in transit.
Refund Processing
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return Processing | 3-5 business days after we receive your return |
| Refund Issuance | 5-7 business days after approval |
| Funds Appearance | Additional 3-10 business days depending on your payment method |
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
- PayPal: Refunded to your PayPal account
Please note that international transaction fees are non-refundable.
Exchanges
For exchanges:
- We will ship the replacement item once we receive and process your return
- Standard shipping charges apply for exchange shipments
- If the exchange item costs more, you will need to pay the difference
- If the exchange item costs less, we will refund the difference
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged items and packaging
- We will arrange for a replacement or refund at no additional cost to you
Contact Us
For any questions about shipping, returns or exchanges:
Email: [email protected]
Address: Trade Point Sale Shop, 58 St Ann Way, Gloucester, GB GL1D 8YN
Response Time: We aim to respond to all enquiries within 24-48 hours
Note: This policy applies to all international orders, excluding some Asian countries and remote locations as specified in our shipping policy. Local consumer rights and regulations may provide additional protections.
Trade Point Sale Shop – Your Trusted Partner for Quality Paints & Decorating Supplies