At Trade Point Sale Shop, we take pride in providing quality paints and decorating supplies to professional decorators and DIY enthusiasts worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with your order, our straightforward returns and exchanges policy is here to help.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

Important: To be eligible for a return or exchange, your item must be:

  • In its original, unopened condition
  • In the original packaging
  • Undamaged and unused
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health, safety, and hygiene reasons, the following products cannot be returned or exchanged:

Product Category Examples Reason
Opened Paint Containers Emulsion paint, Masonry paint, Exterior paint Hygiene and safety regulations
Used Decorating Tools Brushes, Rollers, Dust sheets Hygiene concerns
Opened Chemical Products Glues & adhesives, Fillers, Damp & anti-mould paint Safety regulations
Custom Mixed Paints All bespoke colour matches Made to order

Returns & Exchanges Process

Step 1: Request Authorization

Before returning any items, you must contact us to request a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

Step 2: Complete Return Request Form

Use the template below to submit your return or exchange request to our customer service team.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Message:

Dear Trade Point Sale Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:
– Product Name: [Product Name] – SKU/Product Code: [If available] – Quantity: [Number of items] – Reason for return/exchange: [Please provide detailed reason]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Product Name and Details] [ ] Store Credit

Contact Information:
– Full Name: [Your Full Name] – Email Address: [Your Email] – Phone Number: [Your Phone Number] – Order Date: [Order Date]
I confirm that the item(s) are in original, unopened condition and in their original packaging.

Thank you for your assistance.

Sincerely,
[Your Name]

Step 3: Package Your Items

Once you receive your RMA number:

  • Pack the items securely in their original packaging
  • Include the original receipt or packing slip
  • Write the RMA number clearly on the outside of the package

Step 4: Ship Your Return

Send your return package to:

Trade Point Sale Shop
Returns Department – RMA #[Your RMA Number] 58 St Ann Way
Gloucester, GB GL1D 8YN

Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products.

Recommended Shipping: We recommend using a tracked and insured shipping service. We are not responsible for return packages that are lost or damaged in transit.

Refund Processing

Refund Timeline

Stage Timeframe
Return Processing 3-5 business days after we receive your return
Refund Issuance 5-7 business days after approval
Funds Appearance Additional 3-10 business days depending on your payment method

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Please note that international transaction fees are non-refundable.

Exchanges

For exchanges:

  • We will ship the replacement item once we receive and process your return
  • Standard shipping charges apply for exchange shipments
  • If the exchange item costs more, you will need to pay the difference
  • If the exchange item costs less, we will refund the difference

Damaged or Defective Items

If you receive damaged or defective items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged items and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Contact Us

For any questions about returns or exchanges:

Email: [email protected]
Address: Trade Point Sale Shop, 58 St Ann Way, Gloucester, GB GL1D 8YN
Response Time: We aim to respond to all enquiries within 24-48 hours

Note: This policy applies to all international orders, excluding some Asian countries and remote locations as specified in our shipping policy. Local consumer rights and regulations may provide additional protections.

Trade Point Sale Shop – Your Trusted Partner for Quality Paints & Decorating Supplies