Welcome to Trade Point Sale Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of paint do you offer?
We stock a comprehensive range of premium paints for various applications, including:
  • Interior and exterior paints
  • Specialist damp & anti-mould paints
  • Masonry, decking, fence, floor, door, furniture, and metal & wood paints
  • Emulsion paints for walls and ceilings
We carry trusted brands like Dulux, Farrow & Ball, Hammerite, and Leyland Trade to ensure professional results for all your projects.
Do you sell decorating tools and supplies?
Yes, we offer a selection of decorating tools and accessories to complete your projects, including dust sheets, fillers, glues, and adhesives. Whether you’re a DIY enthusiast or professional decorator, we have everything you need for a successful painting project.
Which brands do you carry?
We pride ourselves on offering premium paint brands including Dulux, Farrow & Ball, Hammerite, Leyland Trade, and Cuprinol. We carefully select our product range to ensure quality and performance for all our customers.

Delivery & Shipping

What are your delivery options?
We offer two convenient shipping methods:
  • Standard Shipping (£12.95) – via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping – via EMS for orders over £50, delivered within 15-25 business days after dispatch
All orders are processed within 1-2 business days.
Where do you deliver?
We offer efficient global delivery to most countries worldwide. However, we currently cannot ship to some Asian countries and remote locations. If you’re unsure about delivery to your area, please contact our customer service team before placing your order.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking information. This allows you to monitor your delivery’s progress. Orders placed before 2 PM GMT are typically processed the same business day.
Why might my delivery be delayed?
While we strive to meet all delivery estimates, occasionally factors beyond our control such as customs procedures, weather conditions, or local postal services may cause delays. We appreciate your understanding in these situations and assure you we carefully package all products to ensure they arrive in perfect condition.

Returns & Refunds

What is your returns policy?
We accept returns within 15 days of receipt, provided products are in their original, unopened condition. To initiate a return, please contact our customer service team who will guide you through the process. Your satisfaction is our priority, and we stand behind the quality of every product we ship.
What if I receive a damaged product?
We take great care in packaging all our products, from delicate emulsion paints to sturdy decorating tools. However, if you receive a damaged item, please contact our customer service team immediately at [email protected] with your order details and photos of the damage. We’ll resolve the issue promptly.

Payment & Account

What payment methods do you accept?
We accept various payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted payment system.
Do I need to create an account to place an order?
While creating an account offers benefits like faster checkout and order history, it’s not mandatory. You can check out as a guest if you prefer. However, registered customers receive updates on special offers and new products that might interest DIY enthusiasts and professional decorators alike.

Technical & Support

I’m having trouble with the website. What should I do?
If you experience any technical difficulties while browsing or ordering, please try refreshing the page or using a different browser. If problems persist, contact our customer service team with details of the issue and we’ll assist you promptly.
How can I get advice on which paint to choose for my project?
While we don’t currently offer online consultation services, our product descriptions provide detailed information about each paint’s properties and recommended uses. For specialist projects involving damp treatment, masonry, or decking, we recommend consulting with a professional decorator to ensure optimal results.

Still Have Questions?

Our customer service team is here to help with any queries about our premium paints and decorating supplies.

Email us at: [email protected]

Trade Point Sale Shop – Quality Paints & Decorating Supplies Delivered Worldwide

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